Refund policy

Return and refund policy

Last updated: October 8, 2026

Every Cozy Collectives book is printed to order just for you, so we are not able to accept returns or offer refunds for a change of mind.

Damaged, misprinted or wrong items

If your book arrives damaged, misprinted, or is not the item you ordered, we will make it right. Email bookworklab@gmail.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the book back.

Order cancellations

You can cancel an order within 24 hours of placing it. Email us with your order number and we will cancel it and refund you in full. After 24 hours the book is usually already in production and the order can no longer be cancelled.

Lost orders

If your order has not arrived within 20 business days of your shipping confirmation, contact us. If the carrier confirms the package is lost, we will send a replacement at no cost.

Refund timing

Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank.